Terms and Conditions of Supply of Service

Agreed terms

  1. Interpretation

1.1 The definitions and rules of interpretation in this clause apply in these terms and conditions (Conditions).

Receipt Email: by a written acknowledgement issued and executed by the Supplier and sent to the Customer by email.

Contract: the Customer’s request for the Services and the Supplier’s acceptance of it in accordance with clause 2.2.

Customer: the person, firm or company who requests Services from the Supplier.

Document: includes, in addition to any document in writing, any drawing, map, plan, diagram, design, picture or other image, tape, disk or other device or record embodying information in any form.

Price: the price payable for the Services as listed in Schedule 1, which may be altered from time to time and confirmed in the Receipt Email.

Vouchers or Product: means the service requested by the Customer and defined on the Website.

Intellectual Property Rights: all patents, rights to inventions, utility models, copyright and related rights, trade marks, service marks, trade, business and domain names, rights in trade dress or get-up, rights in goodwill or to sue for passing off, unfair competition rights, rights in designs, rights in computer software, database right, topography rights, moral rights, rights in confidential information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications for and renewals or extensions of such rights, and all similar or equivalent rights or forms of protection in any part of the world.

Services: the provision of advertising space and services to be provided by the Supplier under the Contract, together with any other services which the Supplier provides or agrees to provide to the Customer.

Service Request Form: the request delivered to the Supplier by the Customer for the provision of Services in accordance with Clause 6.

Supplier: Discount Vouchers Limited (or a Subsidiary or Trading Name) a company registered in England and Wales under company number 11635888.

VAT: if applicable at the point of contract, value added tax chargeable under English law for the time being and any similar additional tax.

Website: means any website of a subsidiary or trading name of Discount Vouchers Ltd.

1.2 Condition, schedule and paragraph headings shall not affect the interpretation of these conditions.

1.3 A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality) and that person’s legal and personal representatives, successors and permitted assigns.

1.4 Words in the singular shall include the plural and vice versa.

1.5 A reference to a statute or statutory provision is a reference to it as it is in force for the time being, taking account of any amendment, extension, or re-enactment and includes any subordinate legislation for the time being in force made under it.

1.6 A reference to writing or written includes faxes and e-mail.

1.7 Where the words include(s)including or in particular are used in these terms and conditions, they are deemed to have the words without limitation following them and where the context permits, the words other and otherwise are illustrative and shall not limit the sense of the words preceding them.

1.8 Any obligation in the Contract on a person not to do something includes an obligation not to agree, allow, permit or acquiesce in that thing being done.

1.9 References to conditions and schedules are to the conditions and schedules of the Contract.

  1. Application of conditions

2.1 These Conditions shall:

(a) apply to and be incorporated into the Contract; and

(b) prevail over any inconsistent terms or conditions implied by law, trade custom, practice or course of dealing.

2.2 No offer for services in the Service Request Form placed by the Customer shall be accepted by the Supplier other than by a Receipt Email, when a contract for the supply of those Services on these Conditions will be established. The Customer’s standard terms and conditions (if any) attached to, enclosed with or referred to in any Service Request Form or any other Document shall not govern the Contract.

  1. Commencement and duration

3.1 The Services supplied under the Contract shall be provided by the Supplier to the Customer from the date on which the Supplier sends a Receipt Email.

3.2 The Services supplied under the Contract shall continue to be supplied for a period defined by the expiry date of the Vouchers or Product unless the Contract is terminated in accordance with condition 13.

  1. Supplier’s obligations

4.1 The Supplier shall endeavour to provide the Services so long as the Customer complies with its obligations under these Conditions, or until the Contract is terminated whether by expiry in accordance with clause 3.2 or in accordance with clause 13.

4.2 The Supplier shall endeavour that the Website will perform substantially in accordance with the site specification, which is 1% permitted downtime per period of 90 days from acceptance, unless specified in the Receipt Email. If the Website does not so perform, the Supplier shall, for no additional charge, carry out any work necessary in order to ensure that the Website substantially complies with the Site Specification.

4.3 The obligations set out in clause 4.3 shall not apply to the extent that any failure of the Website to perform substantially in accordance with the site specification is caused by the Customers website software or any of the Customer’s materials.

4.4 This Contract sets out the full extent of the Supplier’s obligations and liabilities in respect of the supply of the Services. All conditions, warranties or other terms concerning the Services which might otherwise be implied into this agreement or any collateral contract (whether by statute or otherwise) are hereby expressly excluded.

  1. Customer’s obligations

5.1 The Customer shall:

(a) co-operate with the Supplier in all matters relating to the Services;

(b) obtain and maintain all necessary licences and consents and comply with all relevant legislation in relation to the Services, before the date on which the Services are to start;

(c) ensure that required information such as (but not limited to) includes;

(i) the correct email address, contact telephone number; and

(ii) any other information requested by the Supplier.

5.2 If the Supplier’s performance of its obligations under the Contract is prevented or delayed by any act or omission of the Customer, its agents, sub-contractors or employees, the Supplier shall not be liable for any costs, charges or losses sustained or incurred by the Customer arising directly or indirectly from such prevention or delay.

5.3 The Customer shall be liable to pay to the Supplier, on demand, all reasonable costs, charges or losses sustained or incurred by the Supplier (including any direct, indirect or consequential losses, loss of profit and loss of reputation, loss or damage to property and those arising from injury to or death of any person and loss of opportunity to deploy resources elsewhere) arising directly or indirectly from the Customer’s fraud, negligence, failure to perform or delay in the performance of any of its obligations under the Contract, subject to the Supplier confirming such costs, charges and losses to the Customer in writing.

5.4 The Customer shall not use the Website:

(a) In any way that breaches any applicable local, national or international law or regulation.

(b) In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.

(c) For the purpose of harming or attempting to harm minors in any way.

(d) To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards detailed below.

(e) To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

(f) To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

(g) To reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of these Conditions.

(h) To access without authority, interfere with, damage or disrupt:

  1. any part of the Website;
  2. any equipment or network on which our site is stored;

iii. any software used in the provision of our site; or

  1. any equipment or network or software owned or used by any third party.

(i) To infringe any applicable laws, regulations or third party rights (such as material which is obscene, indecent, pornographic, seditious, offensive, defamatory, threatening, liable to incite racial hatred, menacing, blasphemous or in breach of any third party Intellectual Property Rights) (Inappropriate Content)..

5.5 The Customer acknowledges that the Supplier has no control over any content placed on the Website by visitors and does not purport to monitor the content of the Website. The Supplier reserves the right to remove content from the Website where it reasonably suspects such content is Inappropriate Content. The Supplier shall notify the Customer if it becomes aware of any allegation that content on the Website may be Inappropriate Content.

5.6 The Customer shall indemnify the Supplier against all damages, losses and expenses arising as a result of any action or claim that the materials or any other material posted to, or linked to, the Website constitutes Inappropriate Content.

  1. Service Request

6.1 Any request for the provision of Services by the Customer shall, unless otherwise agreed, be through the submission of a Service Request to the Supplier.

6.2 No Service Request will be deemed accepted until the Supplier has sent a Receipt Email and is in receipt of the Price in cleared funds, if payable.

6.3 The Service Request must be submitted in accordance with clause 22.

  1. Charges and payment

7.1 The Customer may be permitted to activity on the Website without payment subject to these Conditions. If the Customer requests Vouchers or Product a Price will be payable in accordance with these Conditions.

7.2 If the Customer requests Vouchers or Product total Price payable to the Supplier in respect of the Services shall be the amount set out in the Receipt Email. The total Price shall be paid in accordance with this clause 7 and the Supplier shall invoice the Customer for the charges that are then payable in the Receipt Email, together with expenses and VAT, where appropriate, calculated as provided in condition 7.3.

7.3 Any fixed Price contained in Schedule 1 or detailed elsewhere on the purchasing areas of the website includes VAT (if applicable at that time), = which the Supplier shall add to its invoices at the appropriate rate.

7.4 The Customer shall pay the Price for the Vouchers or Product, in full and in cleared funds at the time of agreeing to purchase the Services.

7.5 Without prejudice to any other right or remedy that it may have, if the Customer fails to pay the Supplier on the due date, the Supplier may:

(a) charge interest on such sum from the due date for payment at the annual rate of 3% above the base lending rate from time to time of Barclays Bank plc, accruing on a daily basis and being compounded quarterly until payment is made, whether before or after any judgement and the Supplier may claim interest under the Late Payment of Commercial Debts (Interest) Act 1998; and

(b) suspend all Services until payment has been made in full.

7.6 Time for payment shall be of the essence of the Contract.

7.7 All sums payable to the Supplier under the Contract shall become due immediately on its termination, despite any other provision. This condition 7.7 is without prejudice to any right to claim for interest under the law, or any such right under the Contract.

7.8 The Supplier may, without prejudice to any other rights it may have, set off any liability of the Customer to the Supplier against any liability of the Supplier to the Customer.

  1. Consumer rights

8.1 If you are contracting as a Consumer (as defined in the Unfair Contract Terms Act 1977, the Unfair Terms in Consumer Contracts Regulations 1999 and Consumer Protection (Distance Selling) Regulations 2000), you may cancel the Contract at any time within seven working days, beginning on the day after you first start to receive the Services. In this case, you will receive a full refund of the Price paid for the Service, if any

8.2 To cancel the Contract, you must inform us in writing.

8.3 No provision of these terms and conditions will adversely affect the rights of any Consumer (as defined in the Unfair Contract Terms Act 1977, the Unfair Terms in Consumer Contracts Regulations 1999 and Consumer Protection (Distance Selling) Regulations 2000).

  1. Intellectual property rights

As between the Customer and the Supplier, all Intellectual Property Rights shall be owned by the Supplier. The Supplier does not purport to licence, sell or assign such rights in anyway.

  1. Confidentiality and the Supplier’s property

10.1 The Customer shall keep in strict confidence all technical or commercial know-how, specifications, inventions, processes, Intellectual Property Rights or initiatives which are of a confidential nature and have been disclosed to the Customer by the Supplier, its employees, agents or sub-contractors and any other confidential information concerning the Supplier’s business or its products which the Customer may obtain. The Customer shall restrict disclosure of such confidential material to such of its employees, agents or sub-contractors as need to know the same for the purpose of discharging the Customer’s obligations to the Supplier, and shall ensure that such employees, agents or sub-contractors are subject to obligations of confidentiality corresponding to those which bind the Customer.

10.2 This condition 10 shall survive termination of the Contract, however arising.


11.1 This condition 11 sets out the entire financial liability of the Supplier (including any liability for the acts or omissions of its employees, agents and sub-contractors) to the Customer in respect of:

(a) any breach of the Contract;

(b) any use made by the Customer of the Services; and

(c) any representation, statement or tortious act or omission (including negligence) arising under or in connection with the Contract.

11.2 The material displayed on the Website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, the Supplier, hereby expressly excludes:

(a) All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity; and

(b) Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with my site or in connection with the use, inability to use, or results of the use of my site, any websites linked to it and any materials posted on it, including, without limitation any liability for loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

11.3 This does not affect the Supplier’s liability for death or personal injury arising from the Supplier’s negligence, nor the Supplier’s liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

  1. Data protection

The Customer acknowledges and agrees that details of the Customer’s name, address and personal data will be processed by and on behalf of the Supplier in connection with the Services in accordance with the Supplier’s privacy policy.

  1. Termination

13.1 Without prejudice to any other rights or remedies which the parties may have, the Supplier may terminate the Contract without notice and without liability to the Customer if, in particular, but without limitation:

(a) the Customer commits a material breach of any of the terms of the Contract and (if such a breach is remediable) fails to remedy that breach within 30 days of that party being notified in writing of the breach; or

(b) an order is made or a resolution is passed for the winding up of the Customer, or circumstances arise which entitle a court of competent jurisdiction to make a winding-up order of the Customer; or

(c) an order is made for the appointment of an administrator to manage the affairs, business and property of the Customer, or documents are filed with a court of competent jurisdiction for the appointment of an administrator of the Customer, or notice of intention to appoint an administrator is given by the Customer or its directors or by a qualifying floating charge holder (as defined in paragraph 14 of Schedule B1 to the Insolvency Act 1986); or

(d) a receiver is appointed of any of the Customer’s assets or undertaking, or circumstances arise which entitle a court of competent jurisdiction or a creditor to appoint a receiver or manager of the Customer, or if any other person takes possession of or sells the Customer’s assets; or

(e) the Customer makes any arrangement or composition with its creditors, or makes an application to a court of competent jurisdiction for the protection of its creditors in any way; or

(f) the Customer ceases, or threatens to cease, to trade; or

(g) there is a change of control of the Customer (as defined in section 574 of the Capital Allowances Act 2001); or

(h) the Customer takes or suffers any similar or analogous action in any jurisdiction in consequence of debt.

13.2 On termination of the Contract for any reason the accrued rights of the Supplier as at termination and the continuation of any provision expressly stated to survive or implicitly surviving termination shall not be affected.

  1. Force majeure

The Supplier shall have no liability to the Customer under the Contract if it is prevented from or delayed in performing its obligations under the Contract or from carrying on its business by acts, events, omissions or accidents beyond its reasonable control, including strikes, lock-outs or other industrial disputes (whether involving the workforce of the Supplier or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or sub-contractors.

  1. Variation

No variation of the Contract or these Conditions or of any of the documents referred to in them shall be valid unless it is in writing and signed by or on behalf of each of the parties.

  1. Waiver

16.1 A waiver of any right under the Contract is only effective if it is in writing and it applies only to the party to whom the waiver is addressed and the circumstances for which it is given.

16.2 Unless specifically provided otherwise, rights arising under the Contract are cumulative and do not exclude rights provided by law.

  1. Severance

17.1 If any provision (or part of a provision) of the Contract is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions will remain in force.

17.2 If any invalid, unenforceable or illegal provision would be valid, enforceable or legal if some part of it were deleted, that provision will apply with whatever modification is necessary to make it valid, enforceable and legal.

17.3 The parties agree, in the circumstances referred to in condition 17.1 and if condition 17.2 does not apply, to attempt to substitute for any invalid, unenforceable or illegal provision a valid, enforceable and legal provision which achieves to the greatest extent possible the same effect as would have been achieved by the invalid or unenforceable provision. The obligations of the parties under any invalid or unenforceable provision of the Contract shall be suspended while an attempt at such substitution is made.

  1. Status of pre-contractual statements

Each of the parties acknowledges and agrees that, in entering into the Contract it does not rely on any undertaking, promise, assurance, statement, representation, warranty or understanding (whether in writing or not) of any person (whether party to these terms and conditions or not) relating to the subject matter of the Contract, other than as expressly set out in the Contract.

  1. Assignment

19.1 The Customer shall not, without the prior written consent of the Supplier, assign, transfer, charge, sub-contract or deal in any other manner with all or any of its rights or obligations under the Contract.

19.2 The Supplier may at any time assign, transfer, charge, sub-contract or deal in any other manner with all or any of its rights or obligations under the Contract.

  1. No partnership or agency

Nothing in the Contract is intended to, or shall operate to, create a partnership between the parties, or to authorise either party to act as agent for the other, and neither party shall have authority to act in the name or on behalf of or otherwise to bind the other in any way (including the making of any representation or warranty, the assumption of any obligation or liability and the exercise of any right or power).

  1. Rights of third parties

The Contract is made for the benefit of the parties to it and (where applicable) their successors and permitted assigns and is not intended to benefit, or be enforceable by, anyone else.

  1. Notices

22.1 All notices between the parties about the Contract shall be in writing and delivered by hand, email or sent by pre-paid first class post:

(a) (in case of communications to the Supplier) to its registered office, or such changed address as shall be notified to the Customer by the Supplier, or via the online payment information page (including contact details) or

(b) (in the case of the communications to the Customer) to the registered office of the addressee (if it is a company) or (in any other case) to any address of the Customer set out in any document which forms part of the Contract or such other address as shall be notified to the Supplier by the Customer.

22.2 Communications shall be deemed to have been received:

(a) if delivered by hand, on the day of delivery; or

(b) if sent by email, if the notice was sent during the business hours of the addressee then on the day of transmission, and otherwise on the next following Business Day. For the purpose of this clause business hours means the hours of 9.00 am to 5.30 pm local time in the country of the addressee; or

(c) if sent by pre-paid first class post, two days (excluding Saturdays, Sundays and bank and public holidays) after posting (exclusive of the day of posting).

  1. Governing law and jurisdiction

23.1 The Contract and any dispute or claim arising out of or in connection with it or its subject matter, shall be governed by, and construed in accordance with, the law of England and Wales.

23.2 The parties irrevocably agree that the courts of England and Wales shall have non-exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the Contract or its subject matter.

This agreement has been entered into on the date stated at the beginning of it.



Pricing shall be determined by the value of the Service requested. Vouchers and Product shall have the price clearly marked before and during the purchase process. The Price shall include VAT (if applicable at the time of action) and be included in the Receipt Email.


Voucher FAQ’s

FAQ’s for purchasing Vouchers from websites operated by Discount Vouchers Ltd


Buying a Voucher

We’ve tried to make buying a voucher as easy as possible.

  • Once you have found the voucher of your choice from the vouchers available click the “Buy Now” or “Add to basket” button
  • You will then be prompted to enter your credit card and address details
  • Your bank may ask you for some information to validate and confirm your identity
  • Once the transaction is complete you will receive your purchased voucher by email
  • Purchase complete

Please note:

Your credit card or bank statement may show the purchase as being from Discount Vouchers Ltd, or one of Discount Vouchers Ltd trading names.

Each voucher is uniquely identifiable and will be checked at the establishment. Vouchers can only be used once. The establishment reserves the right to refuse any voucher. If multiple copies exist vouchers will only be accepted on its first presentation. Establishments decision is final.


I don’t have a printer!

If you don’t have access to a printer then don’t worry you can still buy one. Vouchers can be presented to establishments in printed form, or by showing the voucher on a device such as a smartphone.

Please note:

Each voucher is uniquely identifiable and will be checked at the establishment. Vouchers can only be used once. The establishment reserves the right to refuse any voucher. If multiple copies exist vouchers will only be accepted on its first presentation. Establishments decision is final.


My voucher didn’t print!

Sometimes printers have a mind of their own and decide to eat the paper they are printing onto.

Your voucher is delivered by email as a PDF file – which can be printed again in the event of printer malfunctions, or you mislay the voucher once printed.

Please do not delete the email containing your voucher until you are confident that you no longer need access to the PDF voucher file.

Please note:

Each voucher is uniquely identifiable and will be checked at the establishment. Vouchers can only be used once. The establishment reserves the right to refuse any voucher. If multiple copies exist vouchers will only be accepted on its first presentation. Establishments decision is final.


I can’t buy online?!

Our systems use the very latest security to ensure your data and credit card details remain safe.

Unfortunately we are unable to offer the sale of vouchers over the telephone or by cash. To make a purchase you must use the internet.

Please note

Each voucher is uniquely identifiable and will be checked at the establishment. Vouchers can only be used once. The establishment reserves the right to refuse any voucher. If multiple copies exist vouchers will only be accepted on its first presentation. Establishments decision is final.


I want to buy two of the same vouchers

Some voucher deals are available to purchase in multiple amounts. Please refer to the individual voucher deal terms and conditions for details.